Responsible Gambling

For gambling-specific support, GamCare operates the National Gambling Helpline on 0808 8020 133. It is free and available 24 hours a day, every day, with web chat and WhatsApp options listed on the GamCare website. You can contact the service about your own gambling or somebody else's.

A gambling website cannot provide emergency, medical or crisis care. Close the site, move away from access to money if you can do so safely, and contact an appropriate service or trusted person.

Every bet has an uncertain outcome and the operator has a mathematical advantage over time. A win can happen, but it does not turn gambling into reliable income. Results cannot be made predictable by a streak, a feeling, a system or the amount already lost. Previous losses do not make a future win "due", and previous wins do not prove that a strategy will keep working.

Risk is not limited to money. Gambling may affect sleep, concentration, mood, relationships, work or study. Fast games, repeated deposits, easy credit and gambling while stressed, lonely, intoxicated or upset can make considered decisions harder. Promotions, near misses and visible jackpots can encourage continued play without changing the underlying odds.

Principles for lower-risk decisions

• Only gamble with money left after essential costs and savings commitments.
• Assume any amount staked may be lost; never borrow in order to gamble.
• Do not chase a loss by increasing stakes, redepositing or extending a session.
• Do not gamble to change your mood, escape a problem or cope with distress.
• Avoid gambling when affected by alcohol, drugs, exhaustion or strong emotion.
• Keep gambling separate from work, caring responsibilities, meals and sleep.
• Review actual bank and account records, not only what you remember spending.

These choices can create friction, but they do not remove risk. If boundaries are repeatedly changed or ignored, a complete break or self-exclusion may be more appropriate than setting another limit.

There is no single experience that defines gambling harm. Changes in money, time, secrecy or wellbeing may matter even when gambling is occasional. These prompts are for reflection only and are not a clinical screening tool or diagnosis.

One concerning answer can be enough reason to act. Other signs include checking odds constantly, losing interest in other activities, cancelling plans, gambling in secret, feeling guilt or anxiety afterwards, or believing one more win will repair the situation. A friend or relative may notice changes first.

Start with a household budget covering rent or mortgage, energy, food, travel, childcare, tax, debt payments and savings. Gambling is not an essential expense. Never use money reserved for those needs, an overdraft, a loan, a credit card, money held for someone else or hoped-for future winnings. Decide a maximum affordable amount before opening an account and treat it as a possible total loss.

Set a separate time boundary. Choose a fixed start and stop time, use an independent alarm, and plan what you will do when it rings. Do not extend play to use a bonus, complete a challenge or reverse a loss. Compare the boundary with actual transaction and playing history. If the record differs from your recollection, rely on the record.

Verify any controls inside your account

Some gambling accounts provide deposit, loss, wager or session limits. Availability, definitions, periods, decrease rules and delays before an increase differ by operator. Before relying on a control, sign in and verify the current options, scope and status in your account, or ask support for written details.

• A deposit limit may restrict payments into an account over a period; check how withdrawals and reversed withdrawals are treated.
• A loss limit may use a defined net-loss calculation; check which products, stakes, wins and period it includes.
• A wager limit may cap total amounts staked, not net loss, so it is not interchangeable with a spending budget.
• A session limit or reminder may track elapsed play or display reality checks; confirm when timing starts, pauses and resets.

Choose lower limits before play rather than adapting them to recent outcomes. Do not use several operators to bypass a boundary. Banking gambling blocks and device-level blocking software can add friction, but coverage varies and neither is a guarantee.

A cooling-off or time-out is a temporary account restriction intended to create space away from gambling. Self-exclusion is a stronger request not to be allowed to gamble for a selected period. These differ from simply logging out or deleting an app. If you are considering either, act before another deposit or bet and read current terms.

To request a cooling-off period or self-exclusion, contact support@rivocasino.org.uk or use the account tools described in Account self-exclusion via Rivo Casino customer support. Self-exclusion does not start until the operator confirms it. Close active sessions and withdraw any available balance in accordance with applicable account terms.

GAMSTOP is not a complete block on every possible gambling route. If relevant, combine it with operator exclusions, bank blocks, blocking software and schemes for land-based betting shops, casinos or bingo venues. An independent adviser can identify options.

Reducing gambling marketing

If gambling messages are a trigger, unsubscribe from promotional email and texts, switch off app notifications, unfollow gambling accounts, mute relevant words and adjust advertising preferences. Ask the operator to suppress direct gambling marketing across all channels linked to your details. Allow reasonable processing time, retain the request and report messages that continue after confirmation.

To request marketing suppression, contact support@rivocasino.org.uk. Read the Privacy Policy for communication preferences and personal-data information.

Protecting children and young people

This site is for adults aged 18 and over only. Adults must not share credentials, payment methods or identity documents. Use unique passwords, sign out on shared devices, enable device authentication and keep cards secure. Parental controls and network filters add a barrier, but supervision and age-appropriate conversations remain important.

Explain that gambling involves real financial loss and game-like design does not make it harmless. Check bank statements and app-store purchases for unfamiliar activity. If a person under 18 may have accessed an account, stop access and contact the operator. Do not send identity documents to an unverified address.

Gambling harm can affect partners, children, parents, friends and colleagues. You can seek support even if the person gambling does not want help. Choose a calm time, describe specific effects you have noticed and listen without insults or threats. Focus on safety, money and practical next steps rather than arguing over a label.

Do not lend money or pay gambling debts in a way that enables further gambling. Consider protecting joint essential payments, reviewing shared accounts, changing your own passwords and obtaining regulated advice before altering ownership or access. Do not impersonate the person, access their private account or register them for self-exclusion without understanding the scheme's rules.

A constructive conversation can include

• what you have observed, without guessing motives or making a diagnosis;
• how essential bills, children or shared responsibilities will be protected;
• an offer to sit with them while they call an independent support service;
• clear limits on money you will not lend or behaviour you cannot accept; and
• a safety plan if conflict, coercion, threats or self-harm concerns arise.

Your safety matters. If there is abuse, coercive control or immediate danger, seek specialist help and call 999 in an emergency. GamCare supports people affected by another person's gambling as well as people who gamble.

Do not try to clear gambling debt with further gambling. Stop new deposits, list balances and due dates, protect housing, energy, food and other priority costs, and contact creditors early. Free debt advice is available from StepChange, National Debtline and Citizens Advice. Check which service covers your UK nation and circumstances.

Gambling may occur alongside anxiety, low mood, stress, substance use or sleep difficulties, but this page cannot determine cause or diagnose a condition. Speak to a GP or NHS service about symptoms and their effect on daily life. Clinics and referral routes vary by location; see NHS gambling support guidance.

Be wary of organisations charging upfront fees, promising to erase debt or guaranteeing recovery. Check credentials and use established independent services. Financial repair can take time, and no service should promise a particular outcome.

External organisations are independent of this site. Links are for information, not a guarantee of availability, suitability or outcome. Check current eligibility, privacy information and opening arrangements directly.

If gambling is becoming difficult to manage, action now can add distance and protect essentials. Adapt this plan to your circumstances and seek support rather than trying to complete every step alone.

1. Stop the session. Do not place a final bet to recover money and do not make another deposit.
2. Create distance. Log out, remove saved payment details where possible, uninstall apps and move away from devices or venues.
3. Protect essentials. Ring-fence money for housing, utilities, food, travel and dependants; ask your bank about gambling blocks.
4. Use formal barriers. Verify account cooling-off or exclusion options and consider GAMSTOP and relevant venue schemes.
5. Reduce prompts. Request marketing suppression, switch off notifications and remove gambling content from social feeds.
6. Tell someone. Ask a trusted person for specific support, such as joining a helpline call or checking in with you.
7. Review the full picture. Download transaction histories, list debts and commitments, and avoid estimates based on memory.
8. Contact independent help. Use GamCare, debt advice, a GP or urgent services according to the situation.
9. Plan for triggers. Identify times, places, emotions and events linked to gambling and choose a non-gambling response for each.
10. Do not test yourself. Do not return to see whether control improved. Extend barriers if risk remains.

Operator details require legal verification. The registered operator is Rivo Interactive Ltd. Customer support: support@rivocasino.org.uk. Telephone: +44 20 7946 0958. Do not send sensitive documents or account credentials until these details are confirmed through the site.

When requesting a restriction, include only what is needed to identify your account and state the action clearly: a time-out, self-exclusion, closure, withdrawal support or marketing suppression. Ask for written confirmation. Never include a password or full payment-card details.

Related information is in the Terms & Conditions, Privacy Policy, Cookie Policy and Contact page.